Returns & Exchanges

Due to the perishable nature of our artisanal sweets, we cannot accept returns once the caramel has left our kitchen; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your package for any signs of heat damage or shipping errors to ensure the caramels are in perfect condition.

• 2.
  Contact Support

  If there is an issue with your order, email our team at [email protected] within 48 hours of delivery with your order number and clear photos of the product.

• 3.
  Quality Review

  Our confectionery experts will review your claim and determine if a replacement or a full refund is appropriate based on the quality issue reported.

• 4.
  Resolution

  Approved refunds will be processed back to your original payment method within 5-7 business days, or a fresh batch of caramels will be shipped to you immediately.